Putting the Band Together, Not the Algo
In an age when AI can polish every CV, leadership is still about knowing who can actually play in the band.
Continue ReadingBrett S. Chappell5 minutes
Archive: Life
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The Opportunity Cost of Not Answering the Question
“When a potential client asks a direct question, answer it directly. Even if the response is not known, answering I do not know is acceptable…. It is also acceptable to say no.”
Continue ReadingBrett S. Chappell4 minutes
When a Tip Is Not a Tip: How Service Charges Lost Their Meaning
A tip is a message of thanks. A charge is a matter of accounting. When the two become indistinguishable, the meaning collapses.
Continue ReadingBrett S. Chappell6 minutes